Introduction

Communications and Verbal Diffusion

Security Officer's Role in Responding to an Incident

Workplace Violence

Crisis Period

Quiz 1- Test Your Knowledge

Introduction

Conflict Management

Diffusing the Situation

Assessing Behavior

The Team Approach To Prevent Workplace Violence

Quiz 2- Test Your Knowledge

Introduction

Communicate Effectively

Active Listening

Crisis Intervention and Preventing Violence

Quiz 3- Test Your Knowledge

Introduction

Diversity

Developing Cultural Communication Skills

Degrees in Diversity: The Cole Institute and Bond Fund Case Study

Cultural Pursuit Activity Part 1

Cultural Pursuit Activity Part 2

Cultural Pursuit Survey Part 3

Quiz 4 - Test Your Knowledge

Introduction

Handling Active Shooter/Hostage Situations

Security Officer's Role in Responding to Emergency Situations

The Importance of Emergency Preparedness

The Emergency Operations Center

News Media

Quiz 5- Test Your Knowledge

Passing Standards

Final Exam

Welcome Video

Elective Course: Arrests, Search & Seizure

Training Syllabus

Introduction

Arrest, Search & Seizure

Color of Law

Crimes & Public Offenses

Use of Force

Arrest Defined

Quiz 1: Test Your Knowledge

Introduction

Formalities in making an Arrest

US Constitution & Amendments Impacting Guard Responsibilities

Case Study: Kyllo v. U.S.

Trespassers and Agent of Property Owners

Quiz 2: Test Your Knowledge

Introduction

Loss Prevention

Elements of a Lawful Arrest

Detention and Apprehension

False Arrest

Intentional Torts

Quiz 3: Test Your Knowledge

Introduction

Security Officer Authority Searching for weapons or Personal belongings

The Shopkeeper's Privilege

Case Study

Quiz 4: Test Your Knowledge

Introduction

Statements by the Suspect/Defendant

Observations By The Security Guard

Chain of Evidence

Statements of Others

Quiz 5: Test Your Knowledge

Passing Standards

Final Exam

End of Course Survey