Jeff is so far ahead of all the other trainers; this refresher was very informative and good to know as a Security Officer!!
Jeff is so far ahead of all the other trainers; this refresher was very informative and good to know as a Security Officer!!
Read LessVery informative and mentally prepares you for different scenarios
Very informative and mentally prepares you for different scenarios
Read LessIt was more than expected
It was more than expected
Read LessVery well taught!
Very well taught!
Read LessWelcome Video
About the Company & Instructor
Handling Difficult People
Training Syllabus
Introduction
Communications and Verbal Diffusion
Security Officer's Role in Responding to an Incident
Workplace Violence
Crisis Period
Quiz 1- Test Your Knowledge
Introduction
Conflict Management
Diffusing the Situation
Assessing Behavior
The Team Approach To Prevent Workplace Violence
Quiz 2- Test Your Knowledge
Introduction
Communicate Effectively
Active Listening
Crisis Intervention and Preventing Violence
Quiz 3- Test Your Knowledge
Introduction
Diversity
Developing Cultural Communication Skills
Degrees in Diversity: The Cole Institute and Bond Fund Case Study
Cultural Pursuit Activity Part 1
Cultural Pursuit Activity Part 2
Cultural Pursuit Survey Part 3
Quiz 4 - Test Your Knowledge
Introduction
Handling Active Shooter/Hostage Situations
Security Officer's Role in Responding to Emergency Situations
The Importance of Emergency Preparedness
The Emergency Operations Center
News Media
Quiz 5- Test Your Knowledge
