Course Reviews

5 star rating

Keep up the excellent work!

Ryan Gonzales

The course had current information that I can use on the job right away.

The course had current information that I can use on the job right away.

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Course curriculum

  • 1

    Welcome

    • Welcome

    • About the Company & Instructor

    • Training Syllabus

  • 2

    Lesson 1:Detecting Unusual Behavior/Warning Signs

    • Introduction

    • Detecting Unusual Behavior/Warning Signs

    • Major Forms of Workplace Violence

    • Security Principles Revolving Around the Threat of Violence

    • Best Ways for a Security Officer to Prepare for an Attack

    • Quiz 1- Test Your Knowledge

  • 3

    Lesson 2:Anger Management

    • Introduction

    • Communicate Effectively

    • Diffusing the Situation

    • Assessing Behavior

    • U.S. Constitution & Laws Impacting the Security Guard Responsibilities

    • Quiz 2: Test Your Knowledge

  • 4

    Lesson 3:Valuing Diversity

    • Introduction

    • Valuing Diversity

    • Developing Cultural Communication Skills

    • Degrees in Diversity: The Cole Institute and Bond Fund Case Study

    • Cultural Pursuit Activity

    • Cultural Pursuit Activity

    • Cultural Pursuit Survey

    • Quiz 3 - Test Your Knowledge

  • 5

    Lesson 4: Personal Security

    • Introduction

    • The Importance of Emergency Preparedness

    • Preparing for the Unexpected

    • Bomb Threat and Suspicious Package

    • Case Study: The Murrah Federal Building Bombing in 1995

    • Handling Active Shooter/Hostage Situations

    • Coordination and Sharing of Critical Information

    • Quiz 4-Test Your Knowledge

  • 6

    Lesson 5: Reporting

    • Introduction

    • Security Officer's Role in Responding to Emergencies

    • Emergency Action Plan

    • First Aid Kit

    • The Emergency Operations Center

    • Dealing With News Media

    • Quick Reference Card

    • Quiz 5- Test Your knowledge

  • 7

    Lesson 6:Work Place Violence Final Exam

    • Final Exam - Workplace Violence

    • Passing Standards

    • End of Course Survey