Introduction

Detecting Unusual Behavior/Warning Signs

Major Forms of Workplace Violence

Security Principles Revolving Around the Threat of Violence

Best Ways for a Security Officer to Prepare for an Attack

Quiz 1- Test Your Knowledge

Introduction

Communicate Effectively

Diffusing the Situation

Assessing Behavior

U.S. Constitution & Laws Impacting the Security Guard Responsibilities

Quiz 2: Test Your Knowledge

Introduction

Valuing Diversity

Developing Cultural Communication Skills

Degrees in Diversity: The Cole Institute and Bond Fund Case Study

Cultural Pursuit Activity

Cultural Pursuit Activity

Cultural Pursuit Survey

Quiz 3 - Test Your Knowledge

Introduction

The Importance of Emergency Preparedness

Preparing for the Unexpected

Bomb Threat and Suspicious Package

Case Study: The Murrah Federal Building Bombing in 1995

Handling Active Shooter/Hostage Situations

Coordination and Sharing of Critical Information

Quiz 4-Test Your Knowledge

Introduction

Security Officer's Role in Responding to Emergencies

Emergency Action Plan

First Aid Kit

The Emergency Operations Center

Dealing With News Media

Quick Reference Card

Quiz 5- Test Your knowledge

Final Exam - Workplace Violence

Passing Standards

End of Course Survey