Welcome Video
About the Company & Instructor
Module II. A: Public Relations
Training Syllabus
Introduction
Harassment & Discrimination
California Law
California Civil Law (Optional)
Verbal Harassment in the Workplace
Case Study | Duncan v. General Motors Corporation
Case Study | $10 million Price Tag
Physical Harassment in the Workplace
National Origin Discrimination
Quiz 1 Test Your Knowledge
Introduction
Verbal Skills & Crisis Intervention
Basic Communication Skills
Importance of Active Listening
Security Officer's Role in Responding to an Incident
Crisis Period
Quiz 2- Test Your Knowledge
Introduction
Respect: Stereotyping and Attitude
Respect
Image and Attitude
Stereotyping
Stereotyping Activity
Stereotyping Activity
Quiz 3 Test Your Knowledge
Introduction
Diversity
Developing Cultural Awareness
Developing Cultural Communication Skills
Degrees in Diversity: The Cole Institute and Bond Fund Case Study
Cultural Pursuit Activity
Cultural Pursuit Activity
Cultural Pursuit Survey
Quiz 4 - Test Your Knowledge
Introduction
Substance Abuse and Mental Health
Understanding Substance Abuse
Signs and Symptoms: Controlled Substances
Under the Influence
Case Study Borse v. Piece Goods Shop, Inc.
How to Identify the Signs of Mental Illness
Welfare & Institution code 5150-6000
Quiz 5- Test Your Knowledge
