Course curriculum

  • 2

    Lesson 1: Gender & Racial Harassment & Discrimination

    • Introduction

    • Harassment & Discrimination

    • California Law

    • California Civil Law (Optional)

    • Verbal Harassment in the Workplace

    • Case Study | Duncan v. General Motors Corporation

    • Case Study | $10 million Price Tag

    • Physical Harassment in the Workplace

    • Quiz 1 Test Your Knowledge

  • 3

    Lesson 2: Verbal Skills & Crisis Intervention

    • Introduction

    • Verbal Skills & Crisis Intervention

    • Basic Communication Skills

    • Importance of Active Listening

    • Security Officer's Role in Responding to an Incident

    • Crisis Period

    • Quiz 2- Test Your Knowledge

  • 4

    Lesson 3: Respect: Stereotyping and Attitude

    • Introduction

    • Respect: Stereotyping and Attitude

    • Respect

    • Image and Attitude

    • Stereotyping

    • Stereotyping Activity

    • Stereotyping Activity

    • Quiz 3 Test Your Knowledge

  • 5

    Lesson 4: Cultural Diversity

    • Introduction

    • Diversity

    • Developing Cultural Awareness

    • Developing Cultural Communication Skills

    • Degrees in Diversity: The Cole Institute and Bond Fund Case Study

    • Cultural Pursuit Activity

    • Cultural Pursuit Activity

    • Cultural Pursuit Survey

    • Quiz 4 - Test Your Knowledge

  • 6

    Lesson 5: Substance Abuse and Mental Health

    • Introduction

    • Substance Abuse and Mental Health

    • Understanding Substance Abuse

    • Signs and Symptoms: Controlled Substances

    • Under the Influence

    • Case Study Borse v. Piece Goods Shop, Inc.

    • How to Identify the Signs of Mental Illness

    • Welfare & Institution code 5150-6000

    • Quiz 5- Test Your Knowledge

  • 7

    Lesson 6: Ethics and Professionalism Appearance

    • Introduction

    • Ethics and Professionalism

    • Importance of Appearance

    • How to Wear the Uniform

    • Understanding Command Presence

    • Security Officer Code of Ethics

    • What determines your own Code of Ethics?

    • Quiz 6- Test Your Knowledge

  • 8

    Lesson 7: Public Relations Final Exam

    • Passing Standards

    • Final Exam

  • 10

    Lesson 1: Report Writing

    • Introduction

    • Report Writing

    • Accountability and Liability

    • Field Note-taking

    • Incident Report Example

    • The 4 C's of Writing Reports

    • Quiz 1: Test Your Knowledge

  • 11

    Lesson 2: English as a Second Language

    • English as a Second Laguage

  • 12

    Lesson 3: Observation & Patrol Techniques

    • Introduction

    • Observation & Patrol Techniques

    • Patrolling

    • Your 5 Senses

    • Types of Patrol

    • Preparing for Patrol

    • Suspect Description Form

    • Quiz 3: Test Your Knowledge

  • 13

    Lesson 4: Asking Appropriate Questions

    • Introduction

    • Asking Appropriate Questions

    • Body Language

    • Reading Body Language Activity

    • Encouraging Conversation

    • Quiz 4: Test Your Knowledge

  • 14

    Lesson 5: Observing Suspects and Suspicious Activity

    • Introduction

    • Observing Suspects

    • Observing Suspicious Activity

    • Fire and Water Condition

    • Civil Procedure Section 47 (b)

    • Case Study: Mulder vs. Pilot Air Freight (2004)

    • Quiz 5: Test Your knowledge

  • 15

    Lesson 6: Observation and Documentation Final Exam

    • Passing Standards

    • Final Exam

    • End of Course Survey