This exceeded my expectations. It was packed with useful content.
This exceeded my expectations. It was packed with useful content.
Read LessI found this course to be very educational. Lots of information that I did not know and was helpful.
I found this course to be very educational. Lots of information that I did not know and was helpful.
Read LessWelcome Video
About the Company & Instructor
Module II. A: Public Relations
Training Syllabus
Introduction
Harassment & Discrimination
California Law
California Civil Law (Optional)
Verbal Harassment in the Workplace
Case Study | Duncan v. General Motors Corporation
Case Study | $10 million Price Tag
Physical Harassment in the Workplace
National Origin Discrimination
Quiz 1 Test Your Knowledge
Introduction
Verbal Skills & Crisis Intervention
Basic Communication Skills
Importance of Active Listening
Security Officer's Role in Responding to an Incident
Crisis Period
Quiz 2- Test Your Knowledge
Introduction
Respect: Stereotyping and Attitude
Respect
Image and Attitude
Stereotyping
Stereotyping Activity
Stereotyping Activity
Quiz 3 Test Your Knowledge
Introduction
Diversity
Developing Cultural Awareness
Developing Cultural Communication Skills
Degrees in Diversity: The Cole Institute and Bond Fund Case Study
Cultural Pursuit Activity
Cultural Pursuit Activity
Cultural Pursuit Survey
Quiz 4 - Test Your Knowledge
Introduction
Substance Abuse and Mental Health
Understanding Substance Abuse
Signs and Symptoms: Controlled Substances
Under the Influence
Case Study Borse v. Piece Goods Shop, Inc.
How to Identify the Signs of Mental Illness
Welfare & Institution code 5150-6000
Quiz 5- Test Your Knowledge
Introduction
Ethics and Professionalism
Importance of Appearance
How to Wear the Uniform
Understanding Command Presence
Security Officer Code of Ethics
What determines your own Code of Ethics?
Quiz 6- Test Your Knowledge
Passing Standards
Final Exam
End of Course Survey