Course Reviews

5 star rating

Easy and fast course! Great videos and interactive!

Timothy Barnes

Very interesting and easy to comprehend. Full of common sense practices that every security guard should know.

Very interesting and easy to comprehend. Full of common sense practices that every security guard should know.

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Course curriculum

  • 1

    WELCOME

    • Welcome Video

    • About the Company & Instructor

    • Handling Difficult People

    • Training Syllabus
  • 2

    Lesson 1: Communications and Verbal Diffusion

    • Introduction

    • Communications and Verbal Diffusion

    • Security Officer's Role in Responding to an Incident

    • Workplace Violence

    • Crisis Period

    • Quiz 1- Test Your Knowledge
  • 3

    Lesson 2: Conflict Management

    • Introduction

    • Conflict Management

    • Diffusing the Situation

    • Assessing Behavior

    • The Team Approach To Prevent Workplace Violence

    • Quiz 2- Test Your Knowledge
  • 4

    Lesson 3: Speaking Constructively

    • Introduction

    • Communicate Effectively

    • Active Listening

    • Crisis Intervention and Preventing Violence

    • Quiz 3- Test Your Knowledge
  • 5

    Lesson 4: Valuing Diversity

    • Introduction

    • Diversity

    • Developing Cultural Communication Skills

    • Degrees in Diversity: The Cole Institute and Bond Fund Case Study

    • Cultural Pursuit Activity

    • Cultural Pursuit Activity

    • Cultural Pursuit Survey

    • Quiz 4 - Test Your Knowledge
  • 6

    Lesson 5: Negotiating

    • Introduction

    • Handling Active Shooter/Hostage Situations

    • Security Officer's Role in Responding to Emergency Situations

    • The Importance of Emergency Preparedness

    • The Emergency Operations Center

    • News Media

    • Quiz 5- Test Your Knowledge
  • 7

    Lesson 6: Handling Difficult People Final Exam

    • Passing Standards

    • Final Exam

    • End of Course Survey