Course curriculum

  • 2

    Lesson 1: Communications and Verbal Diffusion

    • Introduction

    • Communications and Verbal Diffusion

    • Security Officer's Role in Responding to an Incident

    • Workplace Violence

    • Crisis Period

    • Quiz 1- Test Your Knowledge

  • 3

    Lesson 2: Conflict Management

    • Introduction

    • Conflict Management

    • Diffusing the Situation

    • Assessing Behavior

    • The Team Approach To Prevent Workplace Violence

    • Quiz 2- Test Your Knowledge

  • 4

    Lesson 3: Speaking Constructively

    • Introduction

    • Communicate Effectively

    • Active Listening

    • Crisis Intervention and Preventing Violence

    • Quiz 3- Test Your Knowledge

  • 5

    Lesson 4: Valuing Diversity

    • Introduction

    • Diversity

    • Developing Cultural Communication Skills

    • Degrees in Diversity: The Cole Institute and Bond Fund Case Study

    • Cultural Pursuit Activity

    • Cultural Pursuit Activity

    • Cultural Pursuit Survey

    • Quiz 4 - Test Your Knowledge

  • 6

    Lesson 5: Negotiating

    • Introduction

    • Handling Active Shooter/Hostage Situations

    • Security Officer's Role in Responding to Emergency Situations

    • The Importance of Emergency Preparedness

    • The Emergency Operations Center

    • News Media

    • Quiz 5- Test Your Knowledge

  • 7

    Lesson 6: Handling Difficult People Final Exam

    • Passing Standards

    • Final Exam

    • End of Course Survey