Course curriculum

  • 2

    Lesson 1: Importance of Internal Communication

    • Introduction

    • Importance of Internal Communications and Protocols

    • The Role of Security Officer

    • Patrols

    • Incidents Where Communication is Essential

    • Quiz 1: Test Your Knowledge

  • 3

    Lesson 2: Communication Systems

    • Introduction

    • Radio and Monitors

    • Radios

    • Radio Code List

    • Proper Usage of the Telephone

    • Federal Communications Commission (FCC) Rules

    • Proper Usage of the Intercoms

    • Other Technology

    • Most Frequently Used California Penal Codes

    • Quiz 2: Test Your Knowledge

  • 4

    Lesson 3: External Communication

    • Introduction

    • Emergency Services

    • Review of Post Work Orders at Each Site

    • Post Orders

    • Answering Emergency Service Questions

    • Good Samaritan Law

    • Media Relations

    • Quiz 3: Test Your Knowledge

  • 5

    Lesson 4: External Communications Continue

    • Introduction

    • Communications with Emergency Services

    • Communications with Fire Personnel

    • Communications with Medical Personnel

    • Communications with Police/Sheriff/Other Enforcement Agencies

    • Quiz 4: Test Your Knowledge

  • 6

    Lesson 5: City and Government Services

    • Introduction

    • State Public Saftey Services

    • Community Services

    • Medical and Health Services

    • Emergency Services

    • State Government Agencies

    • Quiz 5: Test Your Knowledge

  • 7

    Lesson 6: Communication and its Significance Final Exam

    • Passing Standards

    • Final Exam

    • End of Course Survey